Congo service team of asphalt mixing plant of XCMG

2022-07-24
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Congo service group of XCMG asphalt mixing station Congo service group of XCMG asphalt mixing station - pursuing customers' feelings introduction: the lqc160c asphalt mixing station exported by XCMG technology to the Democratic Republic of Congo serves the reconstruction project of Jiefang avenue of Kinshasa municipal road reconstruction project. The project requires full completion on June 22, and the Democratic Republic of Congo will hold a military parade here on June 30. The three service personnel of XCMG keep in mind the integrity culture of XCMG

XCMG technology exports lqc160c asphalt mixing plant to DRC to serve the reconstruction project of Jiefang Avenue, a municipal road reconstruction project in Kinshasa. The project requires that it must be fully completed on June 22, and the Democratic Republic of Congo will conduct a military parade here on June 30. The three service personnel of XCMG kept in mind the integrity culture of XCMG. During the construction of this project, they proposed to change the standard and limit the diameter according to the requirements of the mechanical nameplate, provided comprehensive technical support and high-quality service, and practiced the service concept of "meeting customer needs and pursuing customer touch" everywhere

this time, the construction time was tight and the task was heavy. The three service personnel of XCMG reasonably divided the work and cooperated with each other. Under the condition of insufficient cooperation personnel from users and lack of language with local workers, the installation task was completed in only 11 days, creating a new record for the Chinese to install asphalt mixing equipment in Congo. After entering the production stage, the service personnel will be stationed in the construction site and will be on standby for 24 hours to provide technical support and help at any time

Avenue is the most prosperous area in Kinshasa city and one of the busiest roads. In order to reduce the travel difficulties of citizens, no closed operation is implemented. Therefore, the production is arranged at the stage when the traffic is not busy at night and during the day, and the equipment is in a 24-hour production or standby state. Whether it is late at night or during the day, XCMG's after-sales service personnel have closely cooperated with each other and arrived in place in time. They have judged and conducted the end face sliding friction test on the machine at the first time to eliminate the faults, so as to solve the problems for users. Especially in the just three days of construction, due to the tight production cycle, the production can only be carried out while debugging. Two designers, Li Mingchao and Han Youshun, are anxious for the needs of users. They operate the equipment during production, train users, and debug the equipment when production is suspended. In the dry season of Congo, the sun is scorching during the day and the heat is hard to handle. The whole construction site is hit by a heat wave. At night, it is sharply cooled. The cold air is hit, and the dew is like a light rain. It was in such a difficult environment that they did not touch the bed for 72 hours. When they were tired, they shook their heads and continued to work. When they were extremely sleepy, they sat on the floor of the control room and took a nap. It is this spirit and quality that have won the unanimous praise of the leaders and employees of the construction party. At the project completion celebration banquet on June 22, the leaders and employees of the construction party repeatedly said that without XCMG service personnel, the Congo project could not be successfully completed. Without XCMG service personnel, the Congo project team of the construction party would be rushed back to China. After the completion of the project, the deputy general manager of the overseas company of the construction party and the general manager of the Congo project paid special thanks and respects to the service personnel of XCMG before returning home

lqc160c asphalt mixing station commissioning team interprets XCMG's corporate purpose of providing value-added services to users and effective social progress with their own practical actions, and demonstrates XCMG's corporate culture of integrity and the service concept of pursuing users' emotion

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